Complaints and Grievance

INTERNATIONAL STUDENTS CODE OF PRACTICE

A copy of the Code of Practice is in the International Student Office.  Copies of the Summary of the Code of Practice are also available for students in a range of languages.

Complaint Procedures

What to do if you think the school has failed to follow the Code.

Internal Procedures

Step 1:
If it is a Homestay Matter, contact the Homestay Coordinator in the International Student Office.

If it is a School Matter, contact the Head of Department ESOL/Dean of International Students, Mrs Matthews.

Step 2:
If you are not satisfied with the way the complaint is dealt with, you are to talk to either the Director of International Students, Mrs Codd, or the Deputy Principal, Mr Whittle.

Step 3:
If you are still not satisfied you can ask the Principal, Mrs Sims, to take up the issue on your behalf with the Board of Trustees through the Chairperson.

International Education Appeal Authority

If you believe the school has breached the Code of Practice and you have not been able to settle the matter following the school's internal procedures, you may bring the matter to the International Education Appeal Authority.

Contacting the International Education Appeal Authority (IEAA)

You can write to the IEAA at:

The International Education Appeal Authority

Ministry of Education 

PO Box 1666

Wellington

New Zealand